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Features

TalkSwitch systems come with the features small business needs to answer calls with intelligence and project a professional image.

Auto Attendants

TalkSwitch can answer your calls with greetings that let callers direct their own calls to individual extensions, extension ring groups ("Press 1 for sales."), announcements ("Press 2 for business hours"), other greetings, voicemail, other locations or a dial-by-name directory.

You can record your own greetings from an extension or use professional recordings, and it’s easy to configure and change the auto attendant in the TalkSwitch configuration software. There are 9 levels of auto attendants and you can use different greetings on each of your lines or VoIP trunks, allowing multi-tenant set-ups, different attendants for some departments, greetings in multiple languages and automated responses to frequently requested information such as your hours or location.

Calls can be answered immediately or after a time out if unanswered by extensions. TalkSwitch auto attendant improves productivity, answers calls in and out of normal business hours and presents a highly professional image.

Automatic Daylight Saving Time Adjustment

System automatically adjusts for daylight saving time.

Account Codes

An account code can be entered after a call, and will be recorded in a Call Detail Record.

Auto Fax Detection

Incoming facsimile calls can be detected when answered by an Auto-Attendant. Faxes are automatically forwarded to your fax machine.

Call Back

The system can be set up to call you when you trigger it. Call Back can be used with DISA to reduce calling charges when you’re out of the office.

Call Cascade

Each extension can have a sequence of up to three alternative forwarding options when a call is unanswered or the extension is busy or set to Do Not Disturb. There is a separate list of cascade options for each extension condition. Call Cascade ensures that calls are answered with intelligence.

Call Detail Recording (CDR)

Call Detail Records are logged by the system, for file transfer to a PC or server.

Call Hold

Calls can be placed on hold.

Call Screening

Callers are asked to identify themselves before a call is connected to an extension when Call Screening is enabled. You hear who’s calling so you can choose whether to answer. Rejected calls can be forwarded to the next Call Cascade option, such as voicemail.

Call Park

Calls can be parked and picked up by another extension. There are 10 parking spaces.

Call Pick-Up

Extensions can answer calls ringing at another specific extension or any extension.

Call Transfer

Calls can be transferred to another extension.

Call Queue

Calls can be queued on an extension. Calls are answered on a first-come first-served basis.

Caller Display

Know who’s calling before answering a call. Callers’ numbers are displayed on incoming calls and for calls between extensions. Requires telephone sets with Caller Display. Subscription to telephone company Caller Display service may be required for incoming calls.

Conference Call

Conference three callers together. Callers can be local extensions or external.

Dial-By-Name Directory

Callers can access extensions by dialling the name of the person they want to talk to.

Direct Line Access

An extension with Direct Line Access enabled is automatically connected to a phone line when a call is made. No requirement to dial an outside line access code.

DISA (Direct Inward System Access) and Call Back

Incoming callers can make an outgoing calls, with password authorization. Allows calling plans to be used from outside the office.

Distinctive Ring Detection

Distinctive ringing is a telephone company feature that allows two different numbers to reach the same phone line with different ring patterns. TalkSwitch supports distinctive ring by handling distinctive ring calls in different ways. You can separate phone and fax traffic or home and work calls in a home-based business. Or you can run two businesses off of one phone line, with a single TalkSwitch phone system answering with two completely different auto attendants.

Subscription to phone company service options may be required. Availability and use varies. Check with your local phone company.

Do Not Disturb

Block incoming calls. Have the calls forwarded to a list of alternative options with Call Cascade.

Ease of Installation and Configuration

TalkSwitch offers a completely integrated "out of the box" solution with simple installation and configuration steps for small office applications. With standard wiring connections, comprehensive documentation and user-friendly configuration software, it can be operational within a few hours, and making moves and changes is simple.

Extension Passwords

Calls from specific extensions can be restricted to authorized users. Authorized users are assigned access codes, which must be entered prior to making any call. The user’s identity is recorded in Call Detail Records.

Intercom

TalkSwitch supports any number of calls between extensions.

Line Hunt Groups

Select the line or VoIP trunk you want to place a call on. Telephone lines and VoIP trunks can be grouped based on usage for outgoing calls. You can manage order of hunting and partition PSTN telephone lines for different applications (external Fixed Cellular Terminals, voice gateways, or different telephone companies, for example).TalkSwitch supports up to 9 Line Hunt Groups.

Mode Scheduling

TalkSwitch can handle calls differently depending on the time of the day, the day of the week and holidays. Two time-of-day, day-of-week modes plus one holiday mode are provided.

Music on Hold

Music and corporate messages can be played to callers on hold or queued. You can record and download an audio file or attach any standard audio device to play music — a radio, CD player or MP3 player.

Public Address

Extensions can make announcements over an external public address (PA) system.

Remote Extensions

Remote Extensions are off-premise fixed-line or mobile phones. Any phone anywhere can be added as an extension of your system. mobile phones, home phones get seamlessly integrated into your main system.

TalkSwitch remote extensions are more than simple call forwarding. You can transfer, screen and even conference calls from your remote extensions. Each unit supports 10 remote extensions.

Remote Management

TalkSwitch systems connected via IP can be managed remotely over the Internet

Ring Groups

Extensions can be assigned to Ring Groups. Calls to a Ring Group will ring all extensions in the group. Calls to Ring Groups can be identified by a distinctive ring pattern* and in the Caller Display information. Ring Groups support teamwork by distributing calls within a group (for example, sales or technical support).

*May not apply to some IP Phones

Same-Line Connect

Used with Telephone Company 3-way/Conference Calling, allows incoming calls that are routed to Remote Extensions to use the same telephone line for both the incoming and outgoing parts of the call. This saves on the number of telephone lines required to handle the call.

Subscription to telephone company 3-Way/Conference calling service may be required. This feature is compatible with 3-way/conference calling service provided by most telephone companies in USA, Canada, UK (BT), South Africa (Telkom SA), Malta (Maltacom) and Belgium (Belgicom).

Use of this feature is not recommended with Automatic Route Selection.

Software and Firmware Upgrades

Free software and firmware upgrades are available over the Internet. Systems can be kept up to date with the latest software and features without visits by service technicians.

Telephone Set Flexibility

TalkSwitch works with a wide range of standard telephones. Any standard analogue corded or cordless (including DECT) telephone sets or industry-standard SIP-based IP phones can be used. You don’t need proprietary, digital or feature sets. You can pick telephones that meet your needs.

TalkSwitch telephone sets, tailor-made to work seamlessly with the system, are also available in some regions. Check with your reseller.

Telephone sets with touch-tone key-pad, Caller Display, "*" and "#" buttons and a Recall (or Flash) key are recommended to make full use of TalkSwitch features.

Toll Restriction

Prevents unauthorized long distance calls from being made. Outgoing calls can be blocked based on leading digits dialled (e.g. access codes, premium services, area codes, etc).

Uniform Call Distribution (UCD)

Calls can be queued at an extension Ring Group. When a call is routed to the Ring Group, all telephone sets in the group will ring together, and are answered on first-come first-served basis. This provides a simple call centre suitable for most small businesses.

Voicemail

Each TalkSwitch unit comes with voicemail for each local and remote extension, plus 10 general mailboxes. Voicemail can be password-protected and is accessible from anywhere using a touch-tone phone. Vocemails can be managed with a full set of commands (play, delete, skip, etc.).

TalkSwitch units have a built-in memory capacity of 120 minutes (VS units with software 5.0 or later) or 30 minutes (CA or CVA units), which is shared by voicemail, auto attendant recordings and stored music-on-hold files. Memory can be increased with the purchase of an upgrade from your reseller.

Voicemail Notification: TalkSwitch can notify users when a voicemail message has been received. Notification can be via e-mail, a call to a remote extension (a mobile phone, for example) or a pager message.

Voicemail to e-mail: Voicemail messages can be forwarded to e-mail as a ".wav" file attachment.

Message waiting indication: Telephone sets with FSK message waiting indicators and IP telephone sets can show visual indication of new voicemails, and sets of extensions can be advised when messages are left in group mailboxes. Stutter dial tone is provided as well, for sets without indicators.

TalkSwitch units have a built-in memory capacity of 120 minutes (VS units with software 5.0 or later) or 30 minutes (CA or CVA units), which is shared by voicemail, auto attendant recordings and stored music-on-hold files. Memory can be increased with the purchase of an upgrade from your reseller.

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